Important news and updates from ACC

Kia ora,
As the country moves into the next phases of response to COVID-19, the impact and disruption are felt by every New Zealander.

At ACC all our people are now working remotely, with our systems set up to support critical functions, including invoicing and payments. We have some important information about this today.

Managing the spread of COVID-19 relies on reduced physical contact. We have moved quickly to extend Telehealth options for treatment services, including initial consultations for General Practice and some allied health providers. We will continue to monitor this option as the situation develops.

The latest information and developments as ACC responds to COVID-19 can be found on our website.

Latest, Our clients, HealthcareImportant information about novel coronavirus COVID-19

We have information specific to providers, including these daily updates, and advice for our clients and business customers.

We extend aroha to all our provider whānau at this time – we are doing everything we can to support you, to support New Zealanders. If there are additional actions related to the COVID-19 response that you think we should consider, please email us at

Ngā mihi,
Jade Walker-Clark
Head of Provider Service Delivery

Escalation to COVID-19 Alert Level 3, and Level 4

In response to the recent escalation of the COVID-19 threat, ACC will be enabling General Practice to provide initial consultations (in addition to follow-up consultations) via Telehealth and specified allied health professionals (see below) to provide initial and follow-up consultations via Telehealth. 

Provision of Telehealth Services

In the provision of Telehealth, the following criteria are expected to be met:

*Clients must consent to the use of Telehealth

*The service must be provided in alignment with your profession’s regulatory authority

*Where a regulatory authority does not hold a relevant standard, providers will align to Allied Health Aotearoa New Zealand’s best practice guideline or the Medical Council of New Zealand’s standard

*Telehealth services must also be provided to a client who is residing in New Zealand at the time of the consultation by a provider who is residing in New Zealand at the time of the consultation

*The service must be provided using a Telehealth technology interface that meets the requirements outlined byt he New Zealand Telehealth Resource Centre.

Find our advice and updates on COVID-19 for clients, providers, and businesses

COVID-19 information for providers

If you’re a person or business providing services to ACC or our clients, you should remain up to date with directions from the Government, and apply them to your work environment and your interactions with clients.

It’s important you have your own plan in place and that it caters to your people and the services you provide. If you’re providing services to clients with existing emergency personal care plans, be sure to discuss these to ensure they're up to date.

COVID-19 information for providers

Specialist Treatment under Cost of Treatment Regulations

From 23 March 2020, we'll allow Telehealth consultations for all ACC clients being seen by medical specialists under the Cost of Treatment Regulations. This will continue for the duration of the Level 3 and 4 COVID-19 response.

Other allied health professions

General Practice and allied health professions listed above have well established standards and regulations around Telehealth options, and as a result we have been able to move quickly to introduce these measures.

We are interested in hearing from other allied health regulatory bodies around the possible benefits of Telehealth treatment for their clients, particularly as their treatments rely on a hands-on approach. If you’re a Professional Body and have questions, please contact us via your ACC clinical partner or relationship manager.



Posted by

Anna Arrol

Administration Assistant

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