MercyAscot is one of New Zealand’s largest private surgical facilities, with 22 operating theatres, a high dependency unit and an intensive care unit. Located in Auckland they operate across three sites; Mercy Hospital Epsom, Ascot Hospital Remuera and Endoscopy service based in Epsom and Takapuna, North Shore.

MercyAscot have partnered with Cemplicity to digitally transform their patient experience programme. The portal gives MercyAscot the ability to have real-time view of the patients’ voice, allowing for more time and effort to be focused on accessing insights and driving improvement. In partnership with other acute providers across the country, MercyAscot will also be able to benchmark their performance against similar organisations.

Cemplicity, a specialised patient reporting software company who are world leaders improving patient experience and outcomes through its real-time patient reporting software. We are the largest provider for patient reported measures across the private sector in New Zealand.