Original Article - The Guardian

Photo Patients using technology to communicate with the NHS would avoid long queues in A&E. Photograph: Dan Kitwood/Getty Images

Exclusive: Patients checking systems will be told by chatbot if they need to go to hospital

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Millions of patients will be encouraged to use digital technology to assess how ill they are under a groundbreaking initiative by a leading NHS hospital, as part of a drive to reduce the use of A&E and outpatient appointments.

A revolution in the NHS’s embrace of technology will see patients in Birmingham advised to use online – live and automated – chat services, online symptom checkers and video consultations with doctors and nurses to help relieve the “unsustainable” pressure on services.

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