How Southern Cross are normalising patient feedback

Southern Cross Health Society (SCHS), a member owned friendly society, is New Zealand’s largest health insurer, with over 850,000 members. Last year, it paid $830 million in health insurance claims – more than $2 million every day —which is well over 70 per cent of the country’s health insurance claims overall.  

SCHS has a proud history of supporting Kiwis’ health and wellbeing. They know that supporting members means closely understanding the health outcomes expected from treatment and listening to their experiences as patients. When SCHS wanted to build up their approach to gathering and acting on patient feedback, they partnered with Cemplicity, who are leaders in this field.  

Working with the Cemplicity platform, SCHS can gather a comprehensive view of members’ health experiences and outcomes while maintaining privacy and independence. Cemplicity has provided the infrastructure to integrate internationally established and validated questionnaires into the SCHS Quality Programme. Having a real-time, ongoing understanding of healthcare experiences and outcomes from the patients’ point of view is helping to promote improvements in healthcare.

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To read the full case study please click this link then click on CASE STUDIES

Posted on behalf of NZHIT member Cemplicity